1. Digital-Only Platform
It Is Unique Official operates as a digital-first, community-based platform. We do not sell or distribute physical products.
Any paid access, services, or features are delivered digitally.
2. General Exchange Policy
Due to the nature of digital access and services, exchanges are generally not permitted.
3. Exceptional Exchange Cases
An exchange may be considered only in rare and exceptional circumstances, such as:
- Incorrect access level granted due to a system error
- Wrong service or feature enabled by mistake
- Technical issues preventing use of the assigned access
4. Non-Exchangeable Situations
Exchanges will not be provided for:
- Change of mind after access activation
- Lack of usage or dissatisfaction
- Failure to meet contributor eligibility requirements
- Violation of platform rules or Code of Conduct
- Suspension or termination due to misconduct
5. Exchange Request Process
If you believe your situation qualifies for an exchange, you may contact us with the following details:
- Registered email address
- Transaction or reference ID (if applicable)
- Description of the issue requiring an exchange
6. Review & Resolution
All exchange requests are reviewed manually. Approval is not guaranteed and depends on the nature of the issue and access status.
If approved, we may replace or correct the digital access rather than issue a refund.
7. Relationship to Other Policies
This Exchange Policy should be read together with our Refund Policy and Cancellation Policy. Each policy operates independently.
8. Policy Updates
This Exchange Policy may be updated to reflect operational or legal changes. Updates will be published on this page.
Effective Date: January 1, 2025